Warranty and Returns


Our products come with a 2 years guarantee except remote control with 1 year. The guarantee is strictly limited to the replacement of parts which are causing the product not to function. Products damaged through irregular use (falls, hits, extensive pressure etc.) will not be replaced under the terms of the guarantee. The guarantee starts on the day of the shipping of the goods or at the time the goods are at the customer’s disposal. The guarantee for the products we sell covers all defects or problems related to material or manufacturing, except:

  • Replacement of batteries or other consumable products.
  • Inappropriate use of the products (we advise you to read the instructions that come with our products).
  • Defects and problems caused through intervention by services not authorized by the manufacturer, defects and problems caused by uses different from typical and those recommended for the product (professional, collective use…)
  • Defects and problems caused by external causes such as exposure of products to water, heat or sun, as well as those caused by use outside of norms and regulations for this type of product.

Remote Control Esma does not accept any responsibility in hypothetical cases of products shipped not conforming to legislation of a shipping state.

The state of batteries supplied together with a product by Remote Control Esma. The state of the batteries cannot constitute basis for complaint under the terms of the guarantee: the sole responsibility for extra costs which may arise in this respect lies with the customer.   

Returns Policy

Remote Control Esma will accept the return of goods under following conditions:

The customer must ask Remote Control Esma’s Customer Service for authorization to return goods by sending an email to this address: info@remote-control-esma.com

If Remote Control Esma does not reply within 2 working days, the customer can return the goods, which must be in perfect condition, with all original accessories and in its original packaging.

The returned goods must be accompanied by a copy of the receipt of the original purchase.

Only returns where all shipping costs have been paid will be accepted. For any object presumed defective, the customer must submit details which will explain reasons for the return.

Remote Control Esma will decide whether the guarantee covers:

  • Replacement of defective goods
  • Repair of defective goods by Remote Control Esma


See terms of sale